Service & Support

Need telecom support or advice? We've got you covered​

Our trained and highly skilled technicians provide nationwide support, service and maintenance for all business communication platforms, ensuring every day operational demands are fully met by our tiered support levels.

Our team’s combined telecommunication experience extends to over 100 years, leading to a higher level of customer care, support and understanding of today’s challenging environments.

We offer technical support as part of a total project installation or as a standalone maintenance agreement for your existing equipment.

Support Levels

The Network Communications Group has a cover plan that meets your individual service demands, providing the exact response times your business demands; our Standard Cover is:

Standard Cover

Monday – Friday, 8:30am to 5:00pm, excluding Bank Holidays.

We will respond to a fault report received within 4 working hours for a major fault, within 8-16 working hours for minor fault and to repair all non-intermittent faults within 16 working hours.

We understand that not all business requirements are the same, therefore we can provide bespoke Business & Critical Cover Plans that suit your individual needs.

Key features & benefits

  • Online and Telephone Support
  • Online Diagnostics
  • Remote Access
  • Fast site response times
  • Bespoke Cover Plans including 24/7/365 days a year!
Call us now to discuss a Cover Plan that’s right for you