Track every step of your call process.
Akixi provides the leading standard in call analytics. View each interaction from beginning to end, and gain a clearer understanding of your operation as a whole. Intuitive daily reports give you every insight you need. Take the guesswork out of communications.
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Akixi’s most iconic product. The wallboard provides your team with the detail you need, at a glance. Presenting this data in an appealing and easy-to-understand way allows you to keep your team informed and better work towards your goals.
If you don’t receive accurate information, it can be difficult to improve your processes. Akixi’s reporting software provides a variety of reports and charts against the values that are most important to you.
Prevent missed calls, test the effectiveness of your marketing and promote teamwork, Akixi gives you the choice.
Akixi’s Omnichannel Panel provides contact centres with a desktop application that brings all of your customer interactions into one display.
This allows you to monitor agent interactions no matter the platform that they work from. It also provides an easy way to guarantee that each customer enquiry is sent to the right operator.
The Akixi mobile app is available on both iOS and Android devices, allowing you to monitor the status of your network no matter where you are working.
This allows you to have full visibility of call queues and your team’s status while on the go. Never leave your communications up to chance.
For a range of industries.
Your Akixi platform can be tailored to meet the specific needs of your industry. With unique reporting and analytics features available for education, healthcare, hospitality and professional services. Your team can benefit from a bespoke management platform.
Benefits of Akixi services.
Tailored to your business.
Every business has different needs from their communication solution. Akixi’s call reporting services can be tailored to only include the most relevant information to your team.
Whether you need a simple call logging system, or a comprehensive contact centre solution, there is a service here for you.
All the information you need.
Your one stop solution for your entire communications infrastructure, your wallboard contains every detail you need to know about your system.
From which agents are performing at their best, to any calls that may have slipped through the cracks. Your wallboard gives you a clear picture, allowing for true fluid working.
Teams who work remotely or operate within multiple sites often struggle to know which of their colleagues are available to collaborate or handle customer calls.
Akixi solutions feature a presence system that shows the status of any of your colleagues at any time, whether they are free, on a call or out of the office.
There are a whole host of useful technical resources available to help teams learn how to use their new Akixi systems. We have all of these resources listed here on our website, so even if you have been working with Akixi for a while, take a look and learn something new.
Akixi PRODUCT PORTFOLIO.
Productivity and the information you need at a glance. Akixi wallboards set the standard for visual call reporting.
Accurate analytics and flexible call reporting, Akixi’s ultimate solution provides you with the information you need.
Take your work with you on the go. Akixi’s mobile app ensures your team are never left in the dark.
Designed from the ground up for productivity, efficiency and speed. Gain a clear view on the status of your agents.
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Millfield Arts Centre is located in the heart of bustling Edmonton, North London; the centre consists of the ultra-modern theatre building & Millfield House dating back to the last century, as a Grade II listed building.
When we introduced the solution to the team they were absolutely delighted.