One of the most WIDELY used platforms on the market.
iPECS systems are known for their reliability and ease-of-use and are a mainstay in the UK market. Recently Ericsson-LG have been innovators in the cloud communication sphere, producing a variety of great solutions that can provide digital transformation to a number of businesses.
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1000i SERIES HANDSETS.
The flagship range of iPECS handsets. With models ranging from entry-level systems perfect for contact centres, to executive touch-screen devices that can handle all of your communications needs.
The 1000i series is ideal for businesses who are looking to provide a modern and professional image.
Ericsson LG’s newest Unified Communication service. iPECS ONE has a diverse feature set that allows your team to communicate effectively wherever they are working.
Featuring the quickest way to switch from instant messaging, to a voice or video call it is the ideal collaboration solution. iPECS ONE is also designed with customer service in mind.
The iPECS Cloud platform provides businesses with a robust launching point for any of their communication needs. With a cloud communications platform you only pay for the services you need and can expand upon your existing system as and when you need to.
This is ideal for growing businesses and provides a scalable way to equip your team.
The iPECS portfolio of applications provides a range of useful solutions for a variety of businesses, from auto-attendants that can help staff who are away from the office, to contact centre solutions. All of these applications intuitively connect with your cloud service and are designed to boost efficiency and support customer engagement.
Business all rely on a variety of different pieces of technology. From customer databases to services that help you provide a bespoke experience. The iPECS team recognise this and have designed much of their portfolio with compatibility features built in.
iPECS ONE features a global search function that allows you to search for a single contact across your entire database within seconds. Allowing your team to provide a bespoke service.
MS Teams Integration.
The rise of collaborative software like Teams has been a huge benefit for many businesses. The iPECS portfolio caters to this need with full MS Teams integration. Routing all external voice traffic through your existing iPECS Cloud platform ensures every user can make and receive calls through Teams.
iPECS ONE is powered by Web RTC. This means that you can host audio and video calls with external users directly through their browser. It also provides your team with an API that they can tailor and develop for your needs moving forwards.
THE BENEFITS OF iPECS SOLUTIONS
iPECS Systems are designed to make team collaboration function simply. From intuitive design decisions to the accessibility of video conferencing and other services. iPECS recognise the need for teams to work together in any environment and this need is placed front and centre of their systems.
The iPECS ONE platforms allow your staff to work in a way that suits them, even on the go. Instant messaging has a huge amount of use for teams who need to work effectively while outside the office. iPECS systems have this functionality built in, alongside file sharing and global search features.
Redefine customer communications.
iPECS ONE is powered by Web RTC. This service allows for calls and video conferences to be accessed through a single link. With no downloads or installations required, just click the link on any device or browser and begin the call. This has the potential to reshape the way we host customer communications.
There are a whole host of useful technical resources available to help teams learn how to use their new iPECS systems. We have all of these resources listed here on our website, so even if you have been working with iPECS for a while, take a look and learn something new.
iPECS PRODUCT PORTFOLIO.
1000i SERIES HANDSETS
The new flagship series of handsets, designed for ease of use, functionality and professionalism.
Setting a new standard for Unified Communications, iPECS ONE provides teams with a platform for all their collaboration and customer service needs.
iPECS CLOUD MOBILE
Take your communications with you on the go with iPECS Cloud Mobile. Designed to provide a complete range of functionality wherever you are.
9000 series handsets
The previous generation of iPECS handsets, the 9000 series have been supporting businesses for years and contain a variety of useful features.
ip call recording
The ideal solution for user training. iPECS offers a robust call recording solution that will allow you to unobtrusively record and store calls for future reference.
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See what we can do for our customers
Millfield Arts Centre is located in the heart of bustling Edmonton, North London; the centre consists of the ultra-modern theatre building & Millfield House dating back to the last century, as a Grade II listed building.
When we introduced the solution to the team they were absolutely delighted.