Customer documents.

Explore our range of useful documents including service information and product guides.

Our latest customer documents

Direct Debit Mandate

Please pay Direct Debits to Network Communications Group Ltd from the account detailed on this instruction.

Line Guard

We have introduced a new service to protect you against the unexpected callout charges from BT.

Netsafe Fraud Protection

Resources to help you stay safe from the rapidly growing telecoms fraud problem.

Router Replacement Scheme

We offer an automatic router replacement scheme to keep your connectivity services up to date.

SIPSafe Fraud Protection

Some of the measures that we are taking to counteract telecoms fraud on our SIP lines.

WebListings Guide

Keep your customers updated about your business with Web Listings. Updating your info on over 40 key online directories through one simple interface.

Service Care Levels

Find out more about our customer care plans and how we tailor our service depending on your needs.

Website Optimiser Guide

Keep your website working at peak efficiency, find out about our Website Optimiser service.

Horizon Contact Guide

Find out more about Horizon’s advanced, cloud-based contact centre solution.

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