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Get efficient you’re your communications spend, our top 8 tips

Getting efficient with spend is something that the vast majority of businesses in the UK have had to look at over the past few years. That trend doesn’t look to be slowing any time soon either. At Netcomms, we’re always looking to help by making sure our customers get the most for their money. Today we’re going to share our top tips for getting efficient with spend and making the most of your business technology.

1. Find the right mobile plan

Equipping your team with business mobiles is a must for many industries. Whether you’re in the office or on the move, they provide a level of versatility you just can’t get elsewhere. However, without careful oversight it’s easy to drastically overspend on your mobile package.

At Netcomms we can help. We’ve maintained great relationships with top providers, allowing us to provide competitive tariffs for both handsets and data plans. Your plan is customised for your business. We’ll regularly review it to ensure you’re continually benefitting from the plan.

2. Use what you already have

Sometimes businesses can gain the most not by investing in shiny new tech, but by making the most of what they already have. A great example of this is with our range of unified communications apps.

These services consolidate all your communications services in one place. While many teams know they can use this to make calls or host video conferences, it’s easy to neglect other useful tools like instant messaging. This simple messaging service can massively speed up your internal collaboration, and can be escalated to an audio call or video conference when needed.

3. Lower call times

Improving efficiency is all about maximising productivity in minimum time. When it comes to customer communications, this means making sure that your clients receive the information they need in the easiest way possible.

One way to do this is through CRM integration. This service allows your communication system to populate records from your customer data automatically. Put simply, it shows customer information on screen when the customer calls in. This means your team can answer requests faster and your customer (and other customers on hold) will thank you for it!

4. Consolidate your billing

One way to reduce unnecessary spend is to streamline your billing process. If you have multiple sites all using communications, mobiles, IT and connectivity from different providers, it creates a huge amount of extra work for your team to process.

At Netcomms we can help streamline the entire process. We offer all of the services mentioned above, on a single monthly bill. This means far less admin and also means you have a single point of contact for all your technology needs.

5. Save on call charges

We are always keeping up to date with the latest technology in order to find services that can make a difference for our customers. Currently the best way for most businesses to save on their call charges is to start looking at VoIP.

VoIP routes calls using your broadband, rather than with a fixed copper phone line. This adds plenty of benefits, such as flexibility. What we’re really focussing on here though is how much more cost-effective it is. You can avoid heavy taxes and charges by making this switch, especially if your business regularly makes international calls.

6. Streamline future upgrades

Even though many businesses are feeling the pinch right now, it doesn’t mean that growth has slowed completely. Whether you are hiring staff or moving premises, new developments for your business should be an exciting time, not an exercise in penny pinching.

This is where our cloud communication services shine. These services are completely portable, meaning you don’t need to host costly infrastructure on site, and moving is simple. You can also add new users with ease, just add a new license, purchase a handset, and away you go. This means any growth is efficient, easy to plan and doesn’t require any steep outlay.

7. Take advantage of analytics

How do you keep track of your business communications? Especially when there’s a high chance that many of your management team are working remotely, it’s difficult to keep track of some crucial interactions.

Using call analytics software can help. Whether you want live stats on missed calls or the length of your queue, or customised reports on the data that matters most to you. This information can be used to make meaningful improvements to your customer service moving forward. It’s also a great way to monitor for any abnormal call data that might be a sign of telecoms fraud.

8. Make cloud computing work for you

Many businesses are now taking advantage of cloud computing services like Microsoft 365 to access and backup their important data. These services provide a huge amount of flexibility for businesses, but can often only be accessed through confusing and expensive licensing structures.

We can help. Our IT division, Wavehill are experts in cloud computing, they’ve helped many businesses to navigate Microsoft’s tricky payment structure, allowing them to save thousands.

If you’d like to find out more about any of these services, we’d love to hear from you. You can reach our Enfield based team by calling 020 872 27766 or emailing at enquiries@netcomms.co.uk