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We’re Hiring – 1st line IT support helpdesk team member

Do you enjoy a challenge and have a passion for IT? 

Wavehill IT (part of the Network Communications Group) is a fast-growing Managed Service Provider and IT support company looking for a new member to join their helpdesk team.

The ideal candidate

We are looking for someone with great communication skills and a good phone manner to join the team. Based at our London Enfield office, you will be required to support clients remotely which will eventually evolve into onsite support.

The ideal candidate will be a logical thinker and have excellent troubleshooting skills with a basic knowledge of installing, maintaining, and supporting computers and networks.

What Wavehill IT can provide.

If you join the Wavehill IT team, you will be given full guidance and training to progress in this varied role.  It’s important that you are able to multi-task and have a can-do attitude to problem solving with a drive to learn and develop your skills further.

Key skills

The position has opportunities for growth and expanding your skills in a wide range of technologies at a fast pace.

Having a good foundation in the following technologies is essential:

  • User remote IT support / helpdesk
  • Networking & router and firewall setup (home level at minimum)
  • Network troubleshooting
  • Wi-Fi setup
  • Windows 7/10/11 installation and troubleshooting
  • Office 365

Knowledge in the following is desirable but not essential:

  • Windows 7/10/11 installation and troubleshooting
  • Microsoft 365 – (Exchange Online, SharePoint, Intune, Teams)
  • Server install with Server 2012/2016/2022.
  • Active Directory, DNS, DHCP & IIS
  • Firewall port forwarding/VLAN/NAT


If you think you’re the ideal candidate for the above position. Get in touch today, contact wavehilljobs@wavehill.co.uk to register your interest.