The new communication services that are helping contact centres to thrive
Despite the advancements that have been made in services like instant messaging, it’s often much nicer to speak to a …
How to guarantee customer satisfaction on the first call
Customer service is more important to businesses than ever. Customers are visiting businesses less than ever before in favour of …
Our Simple Guide to Video Conferencing
Video conferencing has become a staple of the way we communicate on a day-to-day basis. Whether it is with family, …
4 Ways to Stop Missing Customer Calls
Missing the occasional call might seem like an expected eventuality for any business. Sometimes people call during very busy hours, …
How Web RTC is Redefining Communications & IT
The term Web RTC has been bandied around tech circles for years now, but like many new technologies it has …
How to support collaboration in a remote environment
Working remotely has provided businesses with a variety of new options in terms of how they communicate with customers and …
What is Business Continuity and Why is it so Essential?
In the modern business environment, teams must always be ready to face disruptions when they come their way. From poor …
The Surprising Benefits of Business CCTV
CCTV isn’t what it used to be. For a long time, CCTV systems have been viewed by many businesses as …
5 Top Tips for Making the Best Out of Microsoft Teams
Microsoft Teams is a phenomenally effective cloud collaboration suite. We use it ourselves, and it’s helped make remote working much …